Welcome to cobaltnew.com!
We understand that you may have various questions during the shopping process. To help you better understand our services and products, we have provided you with the following frequently asked questions.
Product Information
Q: Where are your products made? A: Our products are provided by multiple reputable global suppliers to ensure quality and reliability.
Q: How do I know if the product I buy is suitable for me? A: We provide detailed size and feature descriptions on each product page. Please read the product description carefully and refer to our size guide to choose the product that best suits you.
Order and Payment
Q: How long will it take to receive the product after placing an order? A: Standard delivery usually takes 5-10 business days. You can also choose expedited service to receive the goods faster. For details, please refer to our shipping policy.
Q: How can I modify an order that has been placed? A: If you need to modify an order, please contact our customer service team as soon as possible. Once the order is processed or shipped, we may not be able to modify it.
Return and Refund
Q: If I am not satisfied with the product I purchased, can I return it? A: Of course, we provide a 30-day return policy. If you are not satisfied with the product, you can contact us within 30 days of receiving the product to arrange a return.
Q: How long will it take for a refund to be received? A: Refunds are usually returned to the original payment method within 3-5 business days after receiving and processing your return.
Security and Privacy
Q: Is my online payment safe? A: Absolutely safe. We use encryption technology and security protocols to protect your payment information.
Q: How will you use my personal data? A: We strictly abide by the privacy policy and will only use it to process orders, improve services and send marketing materials you agree to receive. Please see our privacy policy for details.